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Shipping & Returns

How will my Goods be shipped?

Most orders will be dispatched same day if ordered before 2.00pm using a tracked courier service such as UPS,  for UK orders this usually means that goods are with you within 2 working days from point of order.

Large or bulk orders are usually dispatched next day and typically delivered within 2-3 working days from date of order to UK mainland locations.

If you are outside the UK please email us as we do delivery worldwide but we first need to check courier rates to get the best deal for you.

Special arrangements can be made for premium services where a faster delivery time is required or guaranteed, this will normally incur an additional postal cost, contact us for further details should this be a requirement and we will obtain the most competitive price available. 

What if Goods are faulty on arrival?

We do everything possible to ensure that products are sent out in perfect condition, extensive quality checks are adhered to. However, in the unlikely event that your goods do arrive faulty please e-mail within 7 days of receipt and we will arrange for the goods to be collected and a replacement delivered at no extra charge.

What if Goods are damaged in transit?

It is the responsibility of the Customer to inspect the goods for damage BEFORE signing for receipt of goods where a courier service has been used. If you are unhappy with the condition of the merchandise you should inform the driver and refuse delivery. Unfortunately, once you have provided written acceptance for the goods it is almost impossible for us to file a successful claim for compensation with the courier.

What is our warranty policy?

All of our products come with our manufacturer’s warranty. Typically this is for a minimum of one year. Specifics on getting warranty service will depend on the item and the nature of the problem.

We cannot however guarantee against misuse or mishap where for example an item might have been dropped or for general wear and tear where the item may have been used to the point where its component parts have simply worn out i.e. some flexible products use wiring that if bent often enough will eventually break.

Therefore should a product show signs of wear and tear consistent with signs of use your warranty might be voided. However should you believe that there is a justifiable warranty claim please return the item and we will investigate further.

What about Cancellations/Refunds and Returns

We aim to dispatch orders same day so if you do wish to cancel an order you need to notify us immediately otherwise you may incur postal charges. Email or call 0121 233 4242 / 0121 357 0350. 

A full refund will be credited to your account if the goods have not left our premises, however if goods have been dispatched you will need to return them at your own cost using a tracked delivery service.

If returned in the same condition as we dispatched we will provide a refund within 3 working days for the order value less the postage and packaging amount. (Where goods are faulty through no fault of your own we will replace or refund your order fully).

Your statutory rights are not affected.

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Latest addition - the Knight Pod Road Flare comes in a case of 6, is rechargeable and is a stand alone blue LED road hazard warning light with 9 operating modes with an amazing 40 hours of endurance subject to setting. The Knight Pod was designed after several police forces continually requested a long life, rechargeable battery warning light weight space saving alternative to tradition police warning beacons. We list it as a road hazard light but this unit is ideal for laying out a demarcation zone for virtually anything, particulary useful as a helicopter landing light. Air ambulances and police helicopters often have to land in unmarked areas, the flare can literally be thrown out of a helicopter to aid the pilot in landing. Take a look and find out more about the Night Pod by clicking here  available as an amber LED warning light and green led warning light as well as blue,often referred to as led power flares, the Knight Pod is truly a mega flare in its own right.

Recent addition - Lenser LED torches with the world's brightest hand held torch the X21 Lenser and the P7 Lenser Tactical and P14 Lenser which are extremely popular with the professionals such as the emergency services, police fire service and military and security sectors. We have also added the Klarus range of torches, new to the UK the Klarus ST20 offers improved performance both in lumens 240 and duration 200hrs when on low mode. The Klarus provides an excellent alternative to the Lenser range of torches

The KB01 Knight Beacon blue personal safety light was designed specifically with the emergency services in mind. Where ever or when ever a member of the emergency services is called upon to work in low light conditions, the Knight Beacon flashing blue safety light provides an additional road safety product that makes the user highly visible to motorists and other members of the public.  Be it police, fire or ambulance services, the five blue LED’s advertise the presence of emergency services personnel effectively and at a very affordable cost. Particularly suitable as a police light it provides officers with another safety aid for use when  controlling traffic flow on the highways, patrolling the streets as a visible deterrent to crime as well as providing the public with reassurance simply by advertising the presence of police officers on patrol.

Highly effective in terms of performance and cost the 5 blue LED’s provide an exceptional amount of longitudinal light. They out perform other police personal strobe effect lights and flashing lights that use fewer LED’s or rely on strobes which often require specialised batteries which increase the running costs significantly.

The Knight Beacons relatively low cost means that replacement’s will not adversely effect the limited budgets of many of today’s police authorities. Using 2 x AA batteries the personnel blue safety light is economical to operate, easy to maintain and altogether the most effective personnel blue police light available on the market today.

Many police forces across the UK have adopted the use of the original Knight Beacon blue LED safety light with an enhanced equipment clip, the light provides even more flexibility being able to be attached to clothing buttons as well as uniform equipment loops. With fixing holes the light can be securely fastened to static objects as a blue warning beacon and with bicycle fixing brackets it can be used as a police bicycle light.

A Klickfast stud fitting option allows the KB01 to be attached to Klick fast docking units as used to secure the airwaves radio systems in use throughout the police and emergency services

Optional suction cups enable the light to be fixed to vehicle bodywork and windscreens, ideal for emergency situations where attention needs to be drawn to a command vehicle or broken down car etc...  The optional bracket allows it to be used on police bikes allowing police cyclists to benefit from it also. By attaching a KlickFast stud to the rear of the light it will now dock with airwaves style docking stations found on most police officers uniforms.

Available with Amber LED’s for construction workers, professional vehicle breakdown recovery organisations, road safety officers (HATO), motorway maintenance, council workers, lollipop men and women - all can benefit from the added security a Knight Beacon personnel safety light can provide.

The KB02 multipurpose safety light kit takes the concept of a small but powerful battery powered blue police light still further. The KB02 can be deployed on police traffic signs the kind which many police patrol vehicles now carry. These lightweignt police signs are often made of re-enforced fabrics or plastic and with the accessory pack that comes with the KB02 the light can be attached either via the suction cup mounting or clamped via the two magnets that come with this kit. The lightweight nature of the light will not effect the balance of the police sign whilst it will significantly improve its visible presence pulsing with a double flash bright blue light.

Traffic control wands and traffic control batons are a mainstay of our stock kept range. In addition to red/green traffic wands we offer amber banksman wands, red blue traffic wands for the police and emergency services as well as aircraft marshalling wands and batons. LED armbands, Hi-Viz Armbands, Police lights, LED Chevron's and personal safety lights are the mainstream of our range and now we supply not only the emergency services but many transport and logistics firms, haulage companies and their HGV's, bus and coach companies too now make considerable use of our amber hazard lights and traffic marshalling wands - the list grows. 

LED Lenser torches are a recent addition with the P7 Lenser being our most popular torch. These German made torches use cree LED's and advanced technology, they are an excellent addition to the kit of any police officer or emergency responder and will impress you with their performance. See also our Klarus range.

Collapsible LED traffic cones have become a popular alternative to rigid plastic traffic cones because of their space and weight saving properties. Many fire and police authorities use these type of road safety cones and we now stock a range of high quality illuminated traffic cones that have both red and blue LED options. As well as incorporating a darkness sensing auto switch which triggers the traffic cones internal light we have a top mounted red or blue beacon for extra visibility.With hi-viz bands they are ideal for rural environments or smaller emrgency response vehicles.